Holiday Customer Service and Shipping Schedule
We want you to get your packages in time for the holidays. Below, you will find our order placement cutoff recommendations. Due to the volume of holiday mail, we don't have any control over how quickly your package will be delivered after leaving our warehouse. Please read the information on this page carefully before selecting your shipping method.
To give your package the best chance of arriving at your U.S. destination by December 24th, we strongly recommend that you review the following information before selecting your shipping method. Please complete your purchase on or before the following deadlines at 11:59pm PST for each shipping method:
- December 9th - UPS Ground & DHL SM Ground
- December 13th - USPS Priority/First Class, DHL SM Expedited, & FedEx Home Delivery
- December 18th - UPS 3-Day & FedEx Express Saver
- December 19th - UPS 2nd Day & FedEx 2 Day
- December 20th - UPS Next Day & FedEx Overnight
- December 20th - In-Store Pickup (Available at Oregon store locations only)
Please note that we cannot guarantee any delivery times due to holiday volume. These deadlines represent our best recommendations for arrival by December 24th based on our experience with the postal carriers.
Pre-order shipments may be delayed for the week of 12/25/20 and 1/1/21 due to holiday closures by our main distributor. Because we do not guarantee the arrival of products from our distributor by on sale date, and because we cannot guarantee carrier ship times after processing is completed, we do not guarantee that any pre-order items will arrive by December 24th.
All international orders should also be placed as soon as possible, regardless of delivery method. We are unable to guarantee international delivery before Christmas due to the volume of packages, delays in customs, etc.